Looking for something we don't have? Tell us what you need — we'll make it available.
Looking for something we don't have? Tell us what you need — we'll make it available.
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This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:
Cancellations will only be considered if the request is made within 24 hours of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
Devi Smartbuy does not accept cancellation requests for perishable items like flowers, eatables, etc. However, the refund / replacement can be made if the user establishes that the quality of the product delivered is not good.
Returns must be requested within 3 days from the date of delivery. Returns are only accepted for the following specific reasons:
In case of receipt of damaged or defective items, or wrong product delivered, please submit a return request through your order history page. Our team will review your request and process it accordingly. For more details, please refer to our Return Policy.
In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.
In case of any refunds approved by Devi Smartbuy, it will take 3 days for the refund to be processed to you.
Note: All refund requests are subject to verification and approval by our customer service team. Refunds will be processed to the original payment method used for the transaction.
